Airport Programs & Shuttles
We plan and manage shuttles for any size convention, meeting, or special event. CTS staff has years of experience managing shuttles at McCormick Place, Navy Pier, Donald Stephens Convention Center in Rosemont, and many other venues. Our managers actively participate in meetings with representatives from McCormick Place, Chicago Office of Special Events, and Chicago area bus companies. These meetings provide us with the latest information about all events and construction in Chicago, which could affect your programs. Our office gets regular updates from Chicago Department of Transportation and Illinois Department of Transportation on any construction, closures, or detours that may affect your transportation needs.
Our operations team will analyze your room blocks, locations of your hotels, any events in the area at the time of your service, and traffic patterns to design the most efficient routes to move your attendees. Our team works to educate you in why we plan the shuttle a certain way instead of just saying “this is the way it is done”; we advise when decisions are best like using the McCormick Place private bus lanes to expedite the shuttle routes and when the lanes will cause longer travel times. We work with you to make the shuttle as cost effective as possible including suggesting several options for exhibitor sponsorships to help offset the costs of the shuttle.
CTS can provide on-site staff not only to manage the shuttle buses, but to direct your guests to their meetings, answer questions about show hours and events, or even suggest a good restaurant by the attendee’s hotel. Our staff knows that excellent customer service is one of the most important factors in a successful shuttle program. Our on-site dispatchers are recognizable by the neon green vests they wear that are clearly marked “Shuttle Dispatch”; not only does this help your guest easily find them and get a question answered but adds another level of safety for all involved. Our experience and level of customer service makes our shuttles stand above the rest and help score high marks for your convention or event.